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iTunes Match stuck on “Step 1: Gathering information about your iTunes Library”

I signed up for iTunes Match today, mostly just to upgrade all my music to un-DRM’d 256k (the iTunes Plus method would have cost about $100 at 30c a track). The jury is still out on whether I’ll renew the service next year.

Anyway, it got all the way 100% through Step 1: Gathering information about your iTunes library. and then stayed there for hours. Finally I noticed that a few songs in my library add a little cloud icon with a line through it. Closer inspection showed that those songs were DRM’d and were purchased on my ex-girlfriend’s iTunes account, which I am no longer authorized to use. Deleting, or removing them from the library (if you can foresee a need for DRM’d files you can’t open) will fix the problem.

One Comment

  1. Tracy Tracy February 19, 2012

    Thank you! You are my hero of the weekend. In my case, the clouds did not have a line through them. One was a song of the week DRMd iTunes sample. The other was a duplicate of a song in my library from another Mac that I own. I also took the opportunity to delete the few duplicates I found. (not sure where they came from).

    This problem started after I had successfully signed up for iTunes Match and all of my music was in the iCloud. For some reason, when iTunes Match was rescanning my library, it hanged on step 1 for of 12 hours.
    Now if I can figure out why all of the songs are still in “waiting” status I’ll really be happy.

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